If you are not satisfied with your purchase, you may return it for full credit within 30 days of the purchase. We are not liable for returns after 30 days. Items returned must have the original tags attached and must not have been washed or worn, or damaged and free of pet hair, lint, dirt, etc. Boot boxes must not be damaged in any way for resale purposes. Shipping fees are non-refundable; free shipping offers are subject to adjustments. Customer responsible for exchange shipping charges.
Please allow 5-7 business days from receipt of return at our store for credit to be processed. Credit will be issued to the credit card used at original point of purchase. Exchanges will be shipped within 24 hours of receipt of return when product is available at our store. Non-stock items will be dependent upon availability from our suppliers.
How to return an item
Please include the following in your package:
The unworn, unwashed product with the tags attached.
The first and last name used when placing the order.
The phone number you used when placing your order.
A note indicating whether you desire to return or exchange the item.
Please ship the package to the following address:
166 West Wisconsin Avenue
Kaukauna, WI 54130